Since then, I have had ZERO problems with the logitech bluetooth mouse. (?) So I went into the wifi settings of my cell phone and switched it over to the 5G side of my wireless router. I’d been dealing with this problem for months, and then I had an A-HA!!! moment. Then I would have to remove the device from bluetooth menu in windows and add it again to get it working. I tried all the suggestions on various google search results, but couldn’t get the mouse to connect and STAY connected for more than maybe an hour at a time.
I have a Windows 10 computer and a high-end logitech bluetooth mouse that was disconnecting constantly.
But right now I’d go for Microsoft (why default to a condition where the bluetooth mouse driver doesn’t work) and the manufacturer (INSIGNIA) who might have mentioned that their product won’t work out of the box because of default Microsoft settings. My guess is that millions of man hours have been wasted fixing this issue. Then under “Find and fix other problems” select the bluetooth option. You can get to the Microsoft Troubleshooter by typing in trouble into the search box and select “Troubleshoot settings” when it comes up. But the Microsoft troubleshooter did fix it. I was not able to determine what it had done (part of the Microsoft Ethos: keep people as uninformed as possible). I ran it and it said that it had found a problem that it fixed. Then I found a recommendation to use the Microsoft Bluetooth trouble shooting tool.
The only thing I ended up changing was the startup of the bluetooth drivers from manual to automatic. I didn’t find any place where the power down option was selected. Eventually I looked at everything remotely mouse or bluetooth related and looked for anything that sounded like power down control. The information wasn’t quite lining up with the options I was finding. I tried what was recommended here and on a few other sites. This should be useful for any device - Bluetooth keyboard, headset, speaker, mice etc. Switch to the Power Management tab and uncheck "Allow the computer to turn off this device to save power".Double click the Bluetooth adapter to open its properties:
Here is a quick fix you can try to do to get rid of this issue. If you have a Bluetooth mouse, you might face the issue that the mouse suddenly disconnects or stops working randomly. RECOMMENDED: Click here to fix Windows issues and optimize system performance